Technical information about this website’s accessibility

Biggleswade Town Council (BTC) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We are continually improving the user experience for all visitors to the website and applying the relevant accessibility standards.

Measures to support accessibility

BTC takes the following measures to ensure the accessibility of its website:

  • Quarterly reviews of the website are undertaken

Compliance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The BTC website is ‘partially conformant’ with WCAG 2.1 Level AA. ‘Partially conformant’ means that some parts of the content do not fully conform to the accessibility standard (detailed below).


We welcome your feedback on the accessibility of the BTC website. Please contact us if you encounter accessibility issues on the website:

  • By Telephone on 01767 313134
  • By email at
  • By post at The Old Court House, 4 Saffron Road, Biggleswade, SG18 8DL

We endeavour to respond to feedback within seven business days.

Compatibility with browsers and assistive technology

The BTC website is designed to be compatible with the following assistive technologies:

  • Mobile phones
  • PCs and Macs
  • All tablet devices
  • All mainstream browsers
  • Screen readers

Non-accessible content

Despite our best efforts to ensure accessibility of the BTC website, there may be certain limitations. Below is a description of known limitations and potential solutions. Please contact us if you experience an issue not listed below.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

  • Uploaded images may not have text alternatives because we cannot ensure the quality of contributions
  • PDFs will not comply
  • Some headings may be non-hierarchical

What we are doing to make the website more accessible

We are reviewing how we create and publish PDFs to ensure content is accessible using screen reader technology.

Disproportionate burden

At the present time, we have not identified any specific issues that would be of disproportionate burden.

Content not within the scope of the accessibility regulations

The following are currently exempt from the accessibility regulations:

  • Pre-recorded audio and video published before September 23, 2020
  • Live audio and video
  • Heritage collections such as scanned manuscripts
  • PDFs or other documents published before September 23, 2018 (unless needed to use a service)
  • Maps: information may be available in address format
  • Third party content under someone else’s control
  • Content on intranets or extranets published before September 23, 2019
  • Archived websites (if not needed for services and they are not updated)

Assessment approach

The BTC assessed the accessibility of the website based on the following approaches:

  • Self-evaluation

Enforcement procedure: The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and Mobile Applications) (No2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not satisfied with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

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